At Bisalta Travel ("Bisalta Travel," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our travel concierge services.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us or become a client, we may collect information such as:

• Full name

• Email address

• Telephone number

• Mailing address (when necessary)

• Date of birth (for travel bookings)

• Passport information (only when required for travel arrangements)

• Emergency contact information

• Travel preferences

• Wedding or event details

• Guest information provided by you

• Payment information (only when applicable)

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referral source

• General geographic location

This information helps us improve our website and user experience.

2. How We Collect Information

We collect information when you:

• Submit an inquiry through our website

• Schedule a consultation

• Purchase one of our concierge packages

• Communicate with us by email, phone, Zoom, or WhatsApp

• Subscribe to our newsletter (if offered)

• Complete questionnaires or planning forms

• Provide travel information needed to arrange services

3. How We Use Your Information

We use your information to:

• Respond to your inquiries

• Provide travel concierge services

• Design personalized travel recommendations

• Coordinate with travel suppliers on your behalf

• Communicate about your travel plans

• Prepare itineraries and travel documents

• Improve our services

• Send important updates regarding your bookings

• Comply with legal obligations

• Protect our business against fraud or misuse

We will only use your information for purposes consistent with the services you have requested.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties, including:

• Hotels and resorts

• Airlines

• Transportation providers

• Destination management companies

• Wedding venues

• Insurance providers (when requested)

• Technology providers that help us operate our business

• Payment processors

• Government authorities when required by law

We only share the information reasonably necessary to provide the services you have requested.

5. Third-Party Suppliers

Because Bisalta Travel acts as a travel concierge, certain personal information must be shared with travel suppliers in order to arrange reservations or coordinate travel.

Once your information has been shared with an independent supplier, that supplier's own privacy practices will govern how your information is handled. We encourage you to review the privacy policies of those suppliers.

6. Payment Information

Clients generally make travel reservation payments directly to travel suppliers.

If Bisalta Travel processes payments for concierge services, we use reputable third-party payment processors. We do not store complete credit card numbers on our servers.

7. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website performance

• Remember user preferences

• Measure website traffic

• Understand visitor behavior

• Improve user experience

We may also use analytics services such as Google Analytics to better understand how visitors interact with our website.

Most browsers allow you to disable cookies, although doing so may affect website functionality.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or online storage can be guaranteed to be 100% secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Maintain business records

• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

10. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

• Request access to your information

• Request correction of inaccurate information

• Request deletion of personal information (subject to legal obligations)

• Withdraw consent where applicable

• Request information regarding how your data is used

To exercise any of these rights, please contact us using the information below.

11. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13. If we learn that we have unintentionally collected such information, we will promptly delete it.

12. International Travel

Because we specialize in international travel, your information may be transferred to hotels, airlines, venues, and travel providers located outside the United States.

By requesting international travel services, you acknowledge and consent to these necessary international transfers of your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will always be posted on our website with a revised Effective Date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Bisalta Travel

Email: info@bisaltatravel.com

Phone: (812) 581-0610

Website: www.bisaltatravel.com